FAQ

What are the things required to setup the survey?

Questionnaire, User list, Email messages, Instructions

How about the report?

We will provide you with excel raw data report & word/ppt report. Reports can be customized based on your need. Click here to view sample.

How we will track survey completion status?

We will provide you link through which you can download live status report in excel format.

How long do we take to setup the survey?

We require 2 working days after receipt of all items mentioned in point 2.

Do you send out emails to users?

We do send out emails to participants with a link to survey & login details. We also send regular reminder emails to those who have not completed the survey.

Can we extend the survey closure time?

Yes, you can extend the survey closure time.

How about price?

Please send the below details to rajesh@ascendus.com to get the price.

  • Survey Type (360 Degree or Employee Engagement or Customer Satisfaction)
  • Number of users
  • How soon you want to launch

How about support?

We provide support via live chat, email, phone during 9AM to 6PM Indian Standard time during weekdays.

What will be the link to access survey?

We will setup survey in our server and the link will be www.ascendus.com/. We can also setup a personalized link for the survey with your company name.