Overview of Customer Satisfaction Survey

Get feedback from your customers & keep them happy. At Ascendus, we help you measure your customer satisfaction level with our assessment platform. Our assessment tool will help you setup online surveys and understand the areas you need to improve in your product offering. Our powerful reporting tool can easily turn the obtained data into actionable reports. Customer satisfaction is considered as another core area for improvement of company’s business activities. The survey responses which you receive from customers helps to predict different factors like - customer retention, customer loyalty, and product repurchase.

Our Customer Satisfaction Survey Process

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Setting up survey questionnaires
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Distribution of links to customers via email, social networking sites, newspaper etc.
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Completion of online assessments
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Processing orgnaizational report
  Customized Reports

Customized Reports

We deliver you with raw data response that will help you to make further improvement decisions. We also provide customized reports based on your needs. Our custom 'data-explorer' tool helps you generate cross-tab reports using survey questions as filters.

 

Clients Testimonials

Proactive,most attentive & responsive

Ascendus Technologies was instrumental in the design, development, implementation and analysis phases on a large industry survey project we recently conducted. They assigned the most talented, professional software and graphical user interface designers who worked patiently and diligently with my staff and I, to assure a smooth launch - we received many compliments from respondents about the survey design and its user friendliness. Ascendus also used their expertise to design and deliver custom survey business intelligence and report generation software that has many delightful features and flexibility. Thanks for making NCMS look good to our sponsor! Not only were they proactive in helping us anticipate and address potential pitfalls, but also most attentive and responsive throughout the year-long engagement with us. They have my unqualified recommendation.

Director of Collaboration Programs, National Center for Manufacturing Sciences, Ann Arbor , MI , USA.

Our Clients

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